Roanoke Valley Care Team Members

InnovAge Virginia PACE

Area Medical Director
Steven Mack, MD - InnovAge Primary Care Doctor

It’s a privilege to care for patients throughout the aging process. I enjoy being part of a talented and passionate team of professionals.

Dr. Mack earned his Doctor of Medicine (MD) degree from Tulane University School of Medicine in New Orleans, LA and a Bachelor’s Degree in medieval studies and cognitive science from the University of Virginia. Dr. Mack also completed a residency in internal medicine at the University of Colorado and a fellowship in geriatrics at the University of North Carolina. He is board certified in internal medicine and geriatrics. Dr. Mack has a special interest in dementia care.

As a father to two young children, he currently spends most of free time doing family activities. He hopes to someday have time to return to his interest in exploring the outdoors.

Each InnovAge participant has a team of medical experts dedicated to providing personalized healthcare. Dr. Mack is a member of our coordinated healthcare team for InnovAge Virginia PACE. 
Professional Bio

Center Director

The ability to provide our seniors with access to care and a sense of community is at the heart of what we do each day. Being a part of caring for seniors to ensure they are safe and healthy is a commitment for me. Providing caregivers with the value that PACE adds makes a significant difference on their lives. I am proud to be a small part of the impact this team has every day. 

Peg is a registered nurse who has directed multistate programs in Medicare-certified home health. She comes to InnovAge from Retirement Unlimited, Inc., where she developed programs for skilled home health agencies and internal private duty resources for 10 senior living communities throughout Virginia. Peg has also held leadership roles in administration and nursing for several agencies, and has served as a Medicare administrator. She holds an Associate’s degree in applied science nursing and is completing the RN to Master’s in nursing leadership program at Western Governors University.
Professional Bio

Nurse Practitioner
InnovAge Virginia PACE - Roanoke Valley Nurse Practitioner Elaine Critticos

I love the team approach that lets our participants live on their own, independently. That is why I’m here at InnovAge – PACE.

Elaine earned her Master of Science in Nursing from Walden University in Minneapolis, MN and her Bachelor of Science in Nursing from Radford University in Radford, VA. She is board certified in Adult and Geriatric Health by the American Association of Nurse Practitioners.

Her previous work experience includes caring for patients in a variety of settings including hospice, a primary care clinic for the underserved and more than 20 years in various intensive, critical care areas. Simultaneously, she has been dedicated to educating the next generation of nurses. She taught at Averette and Ferrum Colleges and served as a preceptor and mentor to registered nursing students.

Elaine is from Florida and also lived in North Carolina and California before moving to Roanoke, VA. She is married and has a son. Her family has three dogs and two cats. Elaine enjoys gardening and traveling in the family RV. 

Each InnovAge participant has a team of medical experts dedicated to providing personalized healthcare. Elaine is a member of our coordinated healthcare team for InnovAge Virginia PACE. 
Professional Bio

Regional Medical Officer – Eastern Region
Randy Ferrance - InnovAge Medical Director

I know first-hand both the challenges and the joys of being a caregiver, and I love how PACE uses real teamwork to care for our older loved ones.

Dr. Ferrance received his Doctor of Medicine from the Medical College of Virginia and his Doctor of Chiropractic from Life Chiropractic College. He completed his residency in internal medicine and pediatrics at the Medical College of Virginia. He is board certified in internal medicine, pediatrics, and hospice and palliative medicine. Prior to joining InnovAge, Dr. Ferrance was a hospitalist medical director and emergency room physician at Riverside Tappahannock Hospital. He is also an adjunct clinical faculty member at the Virginia Commonwealth University Health System department of pediatrics, as well as the Via College of Osteopathic Medicine department of geriatrics. Dr. Ferrance enjoys wordworking, particularly pen-making, and performs as a DJ for special occasions—including PACE center events. He has been married for more than 30 years and has three grown children.

Learn more about Dr. Ferrance in this Provider Spotlight:


Each InnovAge participant has a team of medical experts dedicated to providing personalized healthcare. Dr. Libbon is a member of our coordinated healthcare team for InnovAge Colorado PACE. 

Professional Bio

Primary Care Doctor
InnovAge Colorado PACE - Roanoke Primary Care Doctor Jared Harrison

I try to live by the mantra, ‘Anyone can find disease. It takes a truly committed medical team to find health.’ I think PACE provides an environment that supports a real team approach.

Dr. Harrison earned his Doctor of Osteopathy degree from Edward Via College of Osteopathic Medicine (VCOM) at Blacksburg, VA and a Bachelor Degree in Biology from the University of Richmond. He completed a residency in Family Medicine and Osteopathy at Penn State Health in Reading, PA.

Prior to joining InnovAge, Jared worked at a family medicine practice in Williamsburg, VA. He has special interest in manual therapy, skin procedures, and joint injections.

Jared grew up in Orlando, FL and his family worked for Disney World. He spent two years serving a mission in northeastern Brazil and is conversational in Portuguese. In his spare time, he enjoys having fun with his family which includes three school-age children.

Each InnovAge participant has a team of medical experts dedicated to providing personalized healthcare. Dr. Harrison is a member of our coordinated healthcare team for InnovAge Virginia PACE. 
Professional Bio