Community Guidelines for Online Engagement

InnovAge has online communities to engage and communicate with our stakeholders.

Those who participate in those communities are asked to abide by these guidelines. to keep the conversation respectful and civil:

Do not discuss protected health information (PHI) or personally identifiable information (PII). In accordance with Health Insurance Portability and Accountability Act (HIPAA) and other applicable state and federal privacy laws, InnovAge asks that you do not share any PHI or PII about yourself or others in comments on InnovAge profiles. If such information is included in any comment, InnovAge will hide, delete, or permanently remove the comment. For more information on InnovAge privacy policies and HIPAA compliance, see our Notice of Privacy Practices and Privacy Statements.

Do not seek medical advice. The information on InnovAge’s website and our social media platforms is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified healthcare provider with any questions regarding a medical condition or treatment and before undertaking a new healthcare regimen. Please see our Medical Advice Disclaimer.

Respect others. InnovAge reserves the right to hide, delete, or permanently remove comments that include profanity, personal attacks, name-calling, or hate speech. This speech is not tolerated and commenters will be blocked from commenting on InnovAge channels.

Ask questions. In cases where the answer to your question may help educate others, we will reply publicly in a response that is visible in the comment thread. In cases where questions involve a personal matter, we will reply directly in a private message. Please do not share any PHI or PII in your questions and comments.

Share feedback. We encourage commenters to communicate with us about experiences at InnovAge. We welcome opportunities to learn from our stakeholders, identify issues and solutions, and improve InnovAge services. If we receive a public comment with a specific complaint, we will reach out to the commenter directly in a private message for more information so that we may address the issue. You can also send us a message on our website. Do not include PHI or PII in any comment posted on InnovAge channels.

Stay on topic. We want it to be easy for InnovAge followers to find relevant and useful information on our pages. We reserve the right to remove any comment that deters from our community’s intent. Comments will be hidden or deleted if they are about unrelated topics, make unsupported accusations or claims, contain misleading information, promote external products, or include spam. Repeated offenders may be blocked from commenting on InnovAge channels.

Updated March 2023